Before bidding

Please make sure that your current address is stored at eBay. Please only bid on an item if you really wish to purchase it. eBay bids are legally binding. In the case of unreliable bidders eBay administrates exclusion from eBay. For further information please read the eBay-conditions. Should you have questions concerning the item or processing then kindly contact us before bidding. Please do not bid until you are certain that it concerns the item you would like to purchase.

After purchase

You do not have to contact us at the end of the auction. We will automatically contact you. If you still haven't received an e-mail from us concerning the purchasing process within 24 hours after the end of the auction please contact us. Please also check your SPAM-filter and the sub-files of your e-mail mailbox (possibly your mail provider has displaced our mail there).

Purchasing process

We collect all orders which you place during a period of 7 days for the purpose of cutting costs for shipping and handling. After each purchase you will receive a summary of your orders from us. After concluding your purchases please complete the purchasing process all the way until the end by activating the hyperlink in the confirmation mail so that we receive all information for the processing of your order.

In the course of the purchasing process you have the alternative to specify a different delivery address, if available further options (e.g. colour or size) and to select your requested payment method. Possible payment methods are Paypal, credit card and bank transfer. The total price for your orders (including delivery charges) will then be indicated. C.O.D. deliveries are not offered.

For reasons of liability we only ship insured packages independent of size and price of the item.

Should you like to pick up the purchased item yourself in order to save on shipping and handling charges please let us know beforehand, so that we can have your item ready.

Delivery time

We ship immediately after receipt of payment. Please be informed that a bank transfer can take up to 5 weekdays.
Runtime for a package amounts to three to four weekdays. Please take this runtime into account. Should a weekend or holiday be at hand then the runtime will be prolonged accordingly.

Invoice

Each shipment includes an invoice with indicated VAT. The invoice is also proof of warranty.

Feedback

Everyone receives feedback from us. You do not have to call our attention to it; we have a continuous feedback cycle – usually at the end of the week. Please be a little patient, we will not forget you!

Damages in transit

As a basic principle damages in transit can only be accepted if they are notified immediately after receipt of goods, 48 hours at the latest, in the written form or via e-mail (service@maxtrader.de). Punctual posting ensures meeting the deadline.

Transit damages which are visible from the outside as well as ones first found after opening the package are to be disclosed to our parcel service DHL immediately after receipt of shipment in the form of a report. This is incumbent on the customer as well as immediate notification of the transit damages to Max Trader. A breach of these obligations will result in exclusion from compensation claims.

If the customer informed us in due time that the goods were damaged in transit or lost then MAX Trader will immediately claim compensation from the causer or file for a request for investigation regarding the whereabouts of the goods. MAX Trader is not obligated to initiate compensation delivery or refund purchasing price to the customer as long as the transit damage has not been clearly asserted or the investigation has not yet been concluded.

Right of cancellation

All information regarding return of goods can be found in our General Terms and Conditions.

Mailing address
MAX Trader GmbH & Co KG
Schmiedestraße 31
45127 Essen
Germany

Contact
phone: +49 201 1029713
fax: +49 201 1029729
e-mail: service@maxtrader.de

Office hours
monday-thursday: 9am to 5pm
friday: 9am to 4pm

Customer service & help
Customer service is available during our office hours. Beyond these hours, please do not hesitate to contact us by email. Usually, we will reply within 48 hours (except weekends and national holidays).

In the display texts of our items for sale on Ebay, we try to give as much information as possible about our products. However, do not hesitate to contact us in case you need information on something that you can not find in the display text or at our me-site.

Pick up items
You can pick up purchased items during our office hours in our warehouse in Essen. Due to organizational reasons, we kindly ask you to give us a call some time before you plan to visit us.

Directions
We are easy to find!

By bus and train from Essen Central Station
Leave the Central Station in direction city center (Kettwigerstaße). Follow Hachestraße, after about 500 m, turn right into Hoffnungsstraße. Follow the street until you get to the roundabout (there is a parking garage on the right). Turn left into Lazarettstraße. After about 100 m, turn right into Schmiedestraße. Folgen Sie dem Straßenverlauf der Hachestraße, gehen Sie nach ca. 500 m rechts in die Hoffnungsstraße.

Via expressway A 52 Düsseldorf - Essen
Exit expressway A 52 at exit 28 (Essen-Rüttenscheid). Turn left onto Norbertstraße. Follow Norbertstraße until it ends, then turn left onto Alfredstraße (224). Follow Alfredstraße, which after a while becomes Bismarckstaße. At the first large intersection, turn right onto Friedrichstraße (B224). Follow the street, which after a while becomes Hans-Böckler-Straße (B224). Turn right at the 3. traffic light onto Schwanenkampstraße. Turn right onto Lazarettstraße. After about 100 m turn left onto Schmiedestraße.

Via expressway A 40 Bochum - Essen
Exit expressway A40 at exit 23 (Essen Zentrum). The exit leads you to Kruppstraße. Follow the street until the second large intersection. Turn right onto Friedrichstraße (B224). Follow the street, which after a while becomes Hans-Böckler-Straße (B224). Turn right at the 3. traffic light onto Schwanenkampstraße. Turn right onto Lazarettstraße. After about 100 m turn left onto Schmiedestraße.

Via expressway A 40 Duisburg - Essen
Exit expressway A40 at exit 23 (Essen Zentrum) Turn left onto Holsterhauserstraße. At the first intersection, turn left onto Friedrichstraße (B224). Follow the street, which after a while becomes Hans-Böckler-Straße (B224). Turn right at the 3. traffic light onto Schwanenkampstraße. Turn right onto Lazarettstraße. After abtut 100 m turn left onto Schmiedestraße.

01. When will I get the information on the bank account that I have to make payments to? What happens after my purchase?

02. Can I just drop by and pick up the item I bought?

03. Are the items I bought new?

04. Will you send me an invoice?

05. What is the easiest way to contact you?

06. Which methods of payment do you accept?

07. How do you calculate the shipping costs when shipping more then one item?

08. How long does delivery take?

09. Which company do you ship with?

10. I would like to complain about/exchange a product. What do I do?

11. I would like to cancel my purchase. What do I do?

12. What is the difference between guaranty and warranty?

13. What is my certificate of guarantee?

14. What is a "water column"?

15. What does "min/max" mean concerning the weight of a tent?

01. When will I get the information on the bank account that I have to make payments to? What happens after my purchase?

Within 12 hours after your purchase, you will receive an automatically generated e-mail with a direct link to our checkout page which holds all the information all the information you need about purchase and payment procedures. It will tell you the bank data and you can change your shipping address if needed. Please make sure that you go through all steps, so that we get all the information we need to process your order (this is especially important for e.g. your choice of color or size). Without this information, we will not be able to ship your order right after we have recieved your payment!

02. Can I just drop by and pick up the item I bought?

You can do so, but please make sure you have made an appointment with us.

03. Are the items I bought new?

Yes, they are. We only sell new and genuine products.

04. Will you send me an invoice?

Yes. We will send you an invoice stating both value added tax and the name you gave us in the checkout process.

05. What is the easiest way to contact you?

The easiest way to reach s is by e-mail. We answer your e-mails as fast as possible on work days between 9am (9h) and 4pm (16h). You can of course also contact us by phone.

06. Which methods of payment do you accept?

We accept the following methods of payment:

• Bank transfer
• PayPal
• Credit Card (Visa and MasterCard)

07. How do you calculate the shipping costs when shipping more then one item?

The heaviest item is determining in which weight category the order will be shipped.

08. How long does delivery take?

Upon receiving your payment, we ship the order immediately. Within Germany, delivery takes 1-3 workdays. Delivery into other European countries can take up to 5 workdays.

09. Which company do you ship with?

Within Germany and to the United States, Canada and Malta we ship with DHL. To all other countries, we ship with UPS.

10. I would like to complain about/exchange a product. What do I do?

Please tell us your complaint by e-mail or fone. Then, send us the defect item. Please pay the postage. For heavy items, we will send you a freeway postage label. We will forward the defect item to the manufacturer. When the item has been repaired successfully, we will send it back to you.

Please enclose a copy of the invoice and a short description of the defect.

11. I would like to cancel my purchase. What do I do?

Please contact us by e-mail or fone. Then, send us the item. Please pay the postage. For heavy items, we will send you a freeway postage label. With items worth over 40 €, we will pay you the return shipping costs.

Please enclose a copy of the invoice and tell us your bank and account number so we can wire transfer the payment for the returned item.

12. What is the difference between guaranty and warranty?

Warranty means that he seller is responsible for selling only such products that are in a faultless condition and free of all defects of title. The seller is held responsible for all defects that have existed at the time of the purchase and those that have become visible at a later time (so called hidden defect). The condition of the item at the time of delivery is decisive. Since 1/1/2002 the legal time period in which a warranty has to be granted (§ 437 German BGB) is 24 month; with second hand items it can be reduced to 12 months. In all cases, the customer is required to contact the seller should there be any defect.

A guaranty is a voluntary, additional service offered by a seller or a manufacturer. Note that a seller is not obliged to hand a manufacturer's guaranty on to a customer. The guaranty always refers to the functionality of certain parts of the item (or the whole item) for a certain period of time. The condition of the item at the time of delivery is not decisive, because the functionality of certain parts of the item (or the whole item) has been granted for a certain period of time. Depending on weather the seller or the manufacturer has issued the guaranty; the customer has to contact the issuing party. The issuing party has to prove that the defect has not yet existed at the time of delivery.

For customers it is important to note that a guaranty cannot under any circumstances replace the legally obligatory warranty. It is also illegal to reduce the warranty in terms of duration and coverage. So please note that a guaranty is always an additional service.

13. What is my certificate of guarantee?

The invoice is your certificate of guarantee.

14. What is a "water column"?

"Water column" refers to a unit of measurement, which describes the density of e.g. technical fabrics (such as in tents, functional- and rain gear). The unit "water column" describes to which amount a certain fabric tolerates water before it penetrates the fabric. Fabrics are considered waterproof when they tolerate a certain water column (raingear 1,3m, flysheets 1,5m and tent floors 2m).

15. What does "min/max" mean concerning the weight of a tent?

Weight min: Tent and poles
Weight max: Tent, poles, pegs, stuffsack, ropes

MAX Trader GmbH & Co KG
Lazarettstraße 32-34
45127 Essen
Germany

Amtsgericht Essen
Handelsregister HRA 6675

VAT-ID No. DE189444816

phone: +49 201 1029713
fax: +49 201 1029729
e-mail: info@maxtrader.de

Management of the company
Richard Colman

Partner liable to unlimited extent
HeadStorm Software GmbH
Lazarettstraße 32-34
45127 Essen

Amtsgericht Essen
Handelsregister HRB 12182

Copyright
Contents and structure of the Max Trader websites are copyrighted. The copying of information or data especially the usage of text, parts of text or photo material requires prior agreement by Max Trader.